Effective Date: 01/07/2023

Thank you for choosing Kroto Kreator Labs Private Limited for your purchase. We want to ensure that you have a satisfying experience with our products/services. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our website, in accordance with the requirements of Razorpay.

1. Eligibility for Refunds:

1.1 Products/Services: Our refund policy applies to tangible goods and digital products/services purchased directly from Kroto Kreator Labs Private Limited via our website.

1.2 Timeframe for Refunds: To be eligible for a refund, you must request it within 7 days from the date of purchase. After 7 days, we regret to inform you that we cannot offer you a refund.

2. Non-Refundable Items:

Certain items are non-refundable, including but not limited to:

  • Downloadable software or digital products that have been accessed or downloaded.
  • Gift cards or promotional vouchers.
  • Services that have been fully rendered or consumed.
  • Personalized or customized products/services that cannot be resold.

3. Refund Process:

To initiate a refund, please contact our customer support team at hello@kroto.in . We will require proof of purchase and may request additional information to process your refund request.

Once your refund request is received and approved, we will process the refund to your original payment method within 10 business days.

4. Late or Missing Refunds:

If you havent received your refund within the specified timeframe, please check your bank account again. If the refund is still not reflected, contact your credit card company/bank as it may take some time before your refund is officially posted.

If you have completed all these steps and still have not received your refund, please contact us at hello@kroto.in for further assistance.

5. Contact Us:

If you have any questions or concerns about our Refund Policy, please contact us at: Contact Page

Note: This Refund Policy is subject to change without notice. It is your responsibility to review this policy periodically for any updates.